Reviews

Reviews

From 248 reviews
Stefani Flores
Stefani Flores

They do a good job keeping our pool looking beautiful and working right. Definitely recommend this company if your looking a pool company.

via Google
Katherine Taglienti
Katherine Taglienti

Excellent service! They always have what I need for my spa.

Response from business owner

Thanks Katherine! Hope to see you again soon.

via Google
Avis Lair
Avis Lair

Nice knowledgeable and very helpful people.

via Facebook
Esther Coker Pond
Esther Coker Pond

they have been so very helpful

thank you it worked

via Facebook
John Poppenhusen
John Poppenhusen

Nice folks

Response from business owner

Thanks John!

via Google
Judy W
Judy W

Each time I have come in there has been someone different and everyone has been great, very pleasant and helpful.

Mark Langton
Mark Langton

Always friendly, helpful and polite. I enjoy working with Backyard Oasis crew.

Mark Langton

Response from business owner

Thanks Mark!

via Google
Staley Mountain Ranch
Staley Mountain Ranch

They are so helpful every time I go in.

Response from business owner

Thanks for the stars 🙂

via Google
Larry WInzer
Larry WInzer

Good experience with purchase of hot tub .

Response from business owner

Thanks Larry! We hope to have you set up and enjoying your new HotSpring Grandee ASAP!

via Google
Frank N Green
Frank N Green

They had products I was looking for. Very friendly and helpful.

Response from business owner

Thanks Frank! We'll look forward to seeing you again.

via Google
Larry Patterson
Larry Patterson

Fantastic knowledge of the people that works at this place to help you out with all your pool are jacuzzi needs is unbelievably and incredibly helpful and kind I personally recommend backyard oasis

Response from business owner

Thanks Larry! We appreciate the kind words.

via Google
Leisa Beasley
Leisa Beasley

We have a new pool and it was my first time visiting and learning how to get my water tested. SUPER nice people and very helpful!

Response from business owner

Thanks for dropping in to see us Leisa! Don't hesitate to to let us know how we can be of assistance.

via Google
Donna Paxton
Donna Paxton

The workmanship and follow up are excellent. They did a great job. Really love my pool and deck

Response from business owner

Thanks Donna! I know you will have many years of enjoyment in your personal....backyard oasis 😉

via Google
Misty Campbell
Misty Campbell

We have been very pleased with the purchase and service of our new pool. We highly recommend backyard oasis for all of your pool needs.

Response from business owner

Thanks for the kind words Misty! We do our best to make our customers happy 🙂

via Google
Tim & Melissa S
Tim & Melissa S

Awesome bunch of people. Jerry our sales man is very helpful.

James Deboard
James Deboard

Really nice people to deal with and spot on if you have any problems at all.

via Facebook
James DeBoard
James DeBoard

Our salesman (jerry) and the installers were the best and very easy to deal with when we purchased our above pool. Thanks to everyone at the Livingston location for their assistance during our purchase and install.

Response from business owner

Thanks James! I know you'll have many years of enjoyment in your new pool.

via Google
Douglas A
Douglas A

Did me a good service. Had just what I needed

Sara Peters
Sara Peters

The staff at Backyard Oasis are a pleasure to deal with. I always deal with Beth Bennett. Any time I have a question she has the answer if she doesn’t know it she finds it. I am one of those customers that tends to push my pool to the …

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Response from business owner

Thanks for the review Sara! We truly appreciate the kind words.

via Google
Roger & Susie H
Roger & Susie H

Very helpful and the young lady that helped us was quite good at getting the answers to our questions. And got us just what we asked for.

Joe Brannen
Joe Brannen

I have been using Backyard Oasis since moving to Livingston in 2015. I have had nothing but good experiences with them. They have replaced aged equipment, they have fixed pool leaks, they replaced my pool deck, and they do my weekly …

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Response from business owner

Thanks for the kind words Joe! We appreciate your business!

via Google
Brenda Reed
Brenda Reed

I had the best customer service experience today when I stopped by Backyard Oasis. I had some concerns about the placing of my pool. Not only did my salesman, Steve, go over and above, we got Adam and Jerry involved. These guys went in to …

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Response from business owner

Thanks Brenda! If you have any questions, please don't hesitate to contact us.

via Google
Keri Schultz
Keri Schultz

Everyone here is SO nice and helpful! The store is ALWAYS clean, and the staff is always willing to help with any questions...

Response from business owner

Thanks Keri!

via Google
Leslie Gonzalez
Leslie Gonzalez

These guys are awesome! I purchased my pool directly through Facebook due to the store being closed because of Covid-19. Jerry was so helpful, not at all pushy, & got us everything we needed. The process was so quick & easy! I highly …

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Response from business owner

Thanks Leslie! Please don't hesitate to contact us with any questions!

via Google
Becky Brewer
Becky Brewer

I want to say the guys at backyard oasis really know what they are doing. We bought our pool there and got set up in 1 day. The guys who set it up did an awesome job leveling it. The sales man was awesome and then went and bought chemicals …

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Response from business owner

Thanks for the kind words Becky!

via Google
Kathy Krause
Kathy Krause

Always willing to help!

Response from business owner

Thanks Kathy!

via Google
Mark Ritchie
Mark Ritchie

Every employee I have dealt with has been extremely helpful, knowledgeable and courteous. So far, their inventory has made it a one stop shop for our spa.

Response from business owner

Thanks for the kind words Mark!

via Google
Mike Heuer
Mike Heuer

What a great experience. I have been working on getting my pool ready for weeks. The folks over at Backyard Oasis had me bring in a water sample, and told me exactly what to do to get it ready. Their prices are very reasonable. Thanks!

via Google
Esther Pond
Esther Pond

They were so helpful getting my aboveground pool ready explained how to do everything thanks backyard oasis

Response from business owner

No Problem Esther, Please don't hesitate to let us know if we can be of any further service 🙂

via Google
Debbie Rains Lovell
Debbie Rains Lovell

Everything, great deals , very knowledgeable help with your needs. Bought our pool there 7 or 8 years ago, very satisfied !

via Facebook
Paula Wiggins
Paula Wiggins

Easy to get the item I needed!

Response from business owner

Thanks Paula!

via Google
Lori Lynne
Lori Lynne

They were a huge help in getting the right chemical adjustment for my above pool! Thank you Irma and Beth!

Response from business owner

Thanks for the review Lori! Anytime we can help just let us know!

via Google
Sandra Starling
Sandra Starling

Dave and his helper were very helpful and knowledgeable but I am still waiting on the results of my water sample. They were suppose to call yesterday or today and still haven’t heard from them

via Google
Marjorie D.F.
Marjorie D.F.

I have bought from Backyard Oasis for years and have always recommended them. They have set up to accommodate our current way of life. My husband and I took our water sample over earlier this week. You just put your sample in the box on the…

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Response from business owner

Thanks for the review Marjorie 🙂 We are doing our best to keep everyone safe. Hopefully we will be able to open the doors again soon.

via Google
James & Janice C
James & Janice C

The persons that I have dealt with at Oasis Pools have all been very professional and helpful. They bend over backwards in times like these to help and support.

John John
John John

Truly love these guys very family oriented professionals that love what they do and are good at it and I am honored to be part of there service team and when it comes to quality of pools in all aspects from sales to construction and …

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via Facebook
E Coker
E Coker

Have been using them for 10 years! Great service, friendly people.

Response from business owner

Thanks for the stars and review! We greatly appreciate it!

via Google
Tommy Walton
Tommy Walton

I have been depending on Backyard Oasis for 16 years. They are great at getting any parts that I need and getting right out to fix any problem that I have. I feel just like family and it is always a pleasure doing business with someone …

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Response from business owner

Thanks for the kind words Tommy! We feel like our customers are family too! We look forward to the next time we can assist you 🙂

via Google
Charlie W
Charlie W

Very curtesy and knowledgeable thanks

Richard Rovinelli
Richard Rovinelli

They clean our pool and do a great job. Also, their pool chemical prices are competitive

via Facebook
Weldon H
Weldon H

It was a pleasant experience shopping for a hot tub from showroom, salesman, staff, ordering and delivery and set up. The team did a great job preparing the area for the hot tub, getting it up and running. The tech that came out to explain …

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Zoa B
Zoa B

Very helpful! Thank you so much!

Sandra Sherer
Sandra Sherer

I love the place. Every one there is so nice.

via Facebook
Roger S
Roger S

Thank you! It was my first visit and the lady who waited on me was really nice.

Brenda H
Brenda H

Hey guys love my pool. Love you guys the way you help with any and all questions. Thank you so much you have helped in so many ways this new pool owner. Service is awesome great knowledgeable for inside service too.

Robert & Julie Burnett
Robert & Julie Burnett

The entire sales and installation experience was excellent. We are enjoying our tub and would highly recommend the team at Backyard Oasis!

Patrick & Joyce M
Patrick & Joyce M

We couldn't expect better or more professional service from the purchase through the installation.

Edwin Cordray
Edwin Cordray

Always enjoying have a nice clean spa without me having to do anything but heat it open it then enjoy it

via Facebook
Teresa T
Teresa T

Thank You ! Thank You ! I will be back . So helpful

Danny & Pam Rose
Danny & Pam Rose

Very good experience. Jerry has been great. A very good resource for information. Front desk help is good too. I would recommend Backyard Oasis to anyone interested in a great pool. My husband and I are REALLY enjoying ours!!

Kimberly H
Kimberly H

Everything so professional and great over all experience. We love the hot tub and plan to go back to get the inground pool this summer . Thank you Ron and the delivery team for a wonderful experience .

James & Kim J
James & Kim J

We looked at several companies but Backyard Oasis was the only one that really listened to what we wanted and didn't try to push any bells and whistles that we didn't need or want. We got a lot more pool for a lot less along with great …

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Kim Brown
Kim Brown

These guys are great! The motor in my pump went out on Sunday, I sent a Facebook message to ask about it and they responded immediately. They had me pricing first thing Monday morning and had it up and running in no time! The Service man …

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via Facebook
Julia B
Julia B

They did a great job!

Steven Brumley
Steven Brumley

The sales staff are very knowledgeable about the products they sell. Ron went above and beyond in helping us through the complete process. The complete experience with the excavation, installation and deck building contractors was a …

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via Facebook
John B
John B

The whole process from sales purchase, ordering, delivery, and setup was quick, smooth, and professional. Wonderful doing business with Ron, Jerry, and Shaun.

Crystal McCleskey
Crystal McCleskey

customer service is very friendly & knowledgeable

via Facebook
Joe P
Joe P

First of all Oasis was less expensive than all other dealers. My entire deal was done electronically and by phone. The install team were extremely professional from start to finish. My salesman Ron was to the point and no nonsense. No …

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Joe M
Joe M

We both just love Backyard Oasis. When we first visited, the salesperson was very informative without being pushy. The installation was smooth and without any problems. That was August 2017. Since then, Elizabeth has been incredible in …

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Paul & Kitra D
Paul & Kitra D

I as very happy with the service. The ladies found the filter we needed for the hot tub. Only place in town who carries them and a great place to find some fun things for the pool or tub!

Janet G
Janet G

I am very pleased with the services that I have received in the past and and of course your help with this time service. You have always given that extra help and I do appreciate that. We are very pleased with the young man , Mike, that …

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George R
George R

Excellent, friendly, professional team at Backyard Oasis. I have already been promoting Backyard Oasis to anyone expressing an interest in owning a hot tub especially for therapeutic benefits.

Robert Barley
Robert Barley

Once again they did not disappoint. The free water testing is great. I do buy my chemicals from them. The prices are not that bad. The staff is beyond helpful. if you have a pool you really should stop by there. If you do not have a pool …

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via Facebook
Paul & Bonnie L
Paul & Bonnie L

Backyard Oasis the best! Water analysis quick, results easy to follow. I appreciate the reminder to empty, clean, and refill soon. Always have chemicals available. Great service!

Dale G
Dale G

We had a great experience with Backyard Oasis in Livingston TX. We love our Hot Springs Spa!

Malinda Sweeten
Malinda Sweeten

We only have a small above ground pool for our grandkids (they are still little 7, and 3) a little over a 1000 gallon...the lady never batted an eye treated me as if I had a huge expensive one 😉 she told me measurements of the chemicals …

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Response from business owner

Thanks for the stars Malinda 🙂 We are happy to help all of our community, please don't hesitate to contact us if we can be of assistance.

via Google
Teresa P
Teresa P

I feel safe coming to y'all cause everyone I've dealt with knows the pool business . Also y'all are very friendly and helpful. I will come back. Thank you.

Connie P
Connie P

The people did a great job. We are very happy with the hot tub and installation.

Chris S
Chris S

Excellent Service from start to finish. The installer they use is incredible. Family and myself couldnt be happier and look forward to many summer in our pool

Glynn & Carolyn M
Glynn & Carolyn M

very happy with the professional experience. You guys really know your stuff. Communication was excellent. Just LOVE my new pool.

Cami H
Cami H

Our sales rep Ron was great. We ran across many obstacles with the permit process and he worked with us and help us get through them all. Finally done. Love the new pool, hot tub and deck. Thank you

Joe Brannen
Joe Brannen

We have been using Backyard Oasis since we bought our home in Livingston in 2015. We have found them to be exceptional at keeping our pool in tip-top shape. They also completely reworked our pool deck and drainage...that project turned …

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Response from business owner

Thank you Joe. We appreciate your loyalty. Unparalleled customer service is one of our core values.

via Facebook
Bill C
Bill C

Everyone was courteous and helpful...a great buying experience!

Curtis & Barbara D
Curtis & Barbara D

What a pleasant group of people! Love my new hot tub, too!!!

Ashton B
Ashton B

Ron did a great job guiding us through the process from start to finish, including making sure the few issues that popped up where taking care of right away. Thanks for everything.

Jeffrey & Rebekah W
Jeffrey & Rebekah W

We love our pool and enjoy know today and thank you all for being so awesome

Paul N Paula Horner
Paul N Paula Horner

Everybody is very friendly and helpful.

via Facebook
Terri Sue Wells
Terri Sue Wells

We bought our pool in 2015 we love our pool!! Everyone at Backyard Oasis were so great to work with!! I want to give them an extra happy customer shout out because of their long after the sale treatment to us, last year we had a problem …

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via Facebook
Randy Crowder
Randy Crowder

Jerry was our salesman and was extremely polite and helpful. Shane and his team set it up on schedule and were polite and informative. I’ve had great experience with the girls in the office when I call and wouldn’t deal with any other spa …

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via Facebook
Steven Curl
Steven Curl

Fast and friendly service no pushy salesman love the customer service keep up the great work guys

via Facebook
Lora Ruben
Lora Ruben

Yes – I have viewed numerous projects that they have successfully completed. I would highly recommend!

via Facebook
Charles Bily
Charles Bily

Shane came today and fixed my hot tub! Great company and everyone is so helpful! Just got out of the hot tub...I just love it! Thank you Shane

via Facebook
Denise Ross
Denise Ross

Backyard Oasis was extremely easy to work with on ordering and installing our new spa. I highly recommend them for all your spa and pool needs. Their spas are competitively priced, come with a great warranty, and are sold and serviced by a …

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Response from business owner

Thanks for the kind words Denise 🙂 We hope y'all enjoy your new HotSpring Prodigy!

via Facebook
Alice N David McNiel
Alice N David McNiel

The salesman Jerry was very helpful, knowledgeable. The process went very smoothly, they kept us informed and were always happy to answer any and all questions! We are very pleased with our pool, and the installers were also great !

via Facebook
JoAnn Scarborough
JoAnn Scarborough

This is a great company. They have maintained my pool for years. They are easy to work with and go the extra mile to help when there is an issue with my pool. They are always professional and honest! I trust them, and that is rare these…

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via Facebook
JoAnn Scarborough
JoAnn Scarborough

This is a great company. They have maintained my pool for years. They are easy to work with and go the extra mile to help when there is an issue with my pool. They are always professional and honest! I trust them, and that is rare these…

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via Facebook
GloriaBuzz Foster
GloriaBuzz Foster

Bought our Jetsetter hot tub from Adam and Ron at Backyard Oasis in Livingston, TX. They are a class company and fun to work with. The installation crew did a great job and we are pleased with all aspects of our experience. The tub is …

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via Facebook
Carlitos Gonzalez
Carlitos Gonzalez

Bought my pool from backyard oasis after comparing various pool stores. I'm totally glad I did and totally recommend them! Awesome ppl and very knowledgeable. Great customer service and very friendly!

Response from business owner

Thanks for your kind words Carlos. The Backyard Oasis team is committed to providing the best customer experience possible in the quality of the products we sell and the services we provide. I hope the pool school you attended was fun and informative for you. Do know that we truly appreciate your business.

via Facebook
Francisca Guerrero
Francisca Guerrero

Me gustan mucho!!

via Facebook
Jeff Watson
Jeff Watson

After checking with other pool outlets, we called Backyard Oasis. Adam gave me an immediate quote, the other guys we waitied for almost two weeks and got a vague estimate. He was very courteous and professional on the phone. We decided to …

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via Facebook
Lotty Burke
Lotty Burke

I used Backyard Oasis last year to replace the pump and filter on my above ground pool (which I did not get from them) and Adam came and installed it. He was so professional and courteous and very knowledgeable. At the end of May during the…

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Response from business owner

Hi Lauretta! Thank you very much for your business and the kind words! Hope you enjoy the pool for years to come! Please be sure to call if you ever need any help or advice. I will be in contact with you soon about hot tubs!

via Facebook
Candy Cruse Prater
Candy Cruse Prater

Thanks especially to Adam for his patience and reassurance that my pool install would be everything I expected. I love the pool!!! The installers were so meticulous and professional. By trusting Backyard and Oasis and the installers, …

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Response from business owner

Thank you so much for the kind words Candy Cruse Prater! We really appreciate your business and hope you enjoy your new pool for years to come! We can't wait to see pictures after the deck is built! Please feel free to call or come by anytime if you need any help or advice! Have a great weekend! Adam

via Facebook
Jennifer Bates Franklin
Jennifer Bates Franklin

I'm giving 5 stars because of customer service! Haven't swam in yet because they are just now finishing up but they were quick to order and install. They have answered all my questions and never made me feel like I was wasting their time. …

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Response from business owner

Thank you Jennifer! We strive to help in any way we can. We look forward to seeing you in the store and helping you get the most out of your new pool!

via Facebook
Tracey White
Tracey White

They are AWESOME! Highly recommend them to anyone looking to purchase an above ground pool!! Adam and Jerry are the best!! Answer any questions around the clock about my pool care...really great guys with a really great company!!

via Facebook
Monica Morrow Battles
Monica Morrow Battles

They built us an amazing pool and we just couldn't be happier! Everything was great from start to finish, highly recommend.

via Facebook
Holly Habelow
Holly Habelow

We love our Grandee NXT!! Willis, TX

via Facebook
John Schmidt
John Schmidt

This is a great place to shop and work.

via Facebook

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