The knowledgeable staff a backyard Oasis really went out of their way to help me get my hot tub working again and tried to even help me save some money. I can tell that they want me to be a customer for life and they got it!!!
Trustworthy family owned business with excellent customer service. Highly recommended!
Where do I start? First, the team at backyard oasis built us our dream pool. When we first met with Hannah, we gave her all our ideas for a pool. We had limited space due to an easement, she measured and said what we want it doable. We went…
I don't give 5's, no one is perfect and I couldn't pick a half. I have known Lee and Patty since they were selling fireplaces and doing kitchen remodles but, when I was in a true bind for a pump motor for my pool, they took my old motor and…
Great friendly, and professional service from beginning to end.
Friendly, honest and experienced.
Backyard oasis built our pool and adjacent pool house in Lufkin ten years ago. They did a fantastic job and provided valuable knowledge and prompt service afterwards. This is truly a 5 star company.
Great people! They did everything I asked and always so helpful.
Great service on my Hot Spring spa. Thank you Shane and Lisa. I like doing business here.
They clean our pool and do a great job. Also, their pool chemical prices are competitive
We bought our first jacuzzi here after our contractor recommended them. They listened to our needs and helped us to get exactly what we wanted within our budget. We live in a tiny house and wanted to add the spa onto our patio. They even …
Ask about the wiring and the electrical contractor other than that everything went smooth except the lady that does the delivery appointments is very rude
Excellent sales, installation and followup. Highly recommend.
Thank you for the kind words Carrie. 🙂
Friendly, and very helpful with any questions. Great company.
James & Janice C
First visit found all employees very friendly and knowledgable. Look forward to doing business with them in the months to come.
It was a pleasant experience shopping for a hot tub from showroom, salesman, staff, ordering and delivery and set up. The team did a great job preparing the area for the hot tub, getting it up and running. The tech that came out to explain …
Thank you! It was my first visit and the lady who waited on me was really nice.
Hey guys love my pool. Love you guys the way you help with any and all questions. Thank you so much you have helped in so many ways this new pool owner. Service is awesome great knowledgeable for inside service too.
Robert & Julie Burnett
The entire sales and installation experience was excellent. We are enjoying our tub and would highly recommend the team at Backyard Oasis!
Created a beautiful pool and deck in a very challenging area with extreme slopes. They installed automatic equipment and gave a great class in operation and maintenance. Very detail oriented. Everything was perfect
Patrick & Joyce M
We couldn't expect better or more professional service from the purchase through the installation.
Always enjoying have a nice clean spa without me having to do anything but heat it open it then enjoy it
Thank You ! Thank You ! I will be back . So helpful
Danny & Pam R
Very good experience. Jerry has been great. A very good resource for information. Front desk help is good too. I would recommend Backyard Oasis to anyone interested in a great pool. My husband and I are REALLY enjoying ours!!
El Lobo Diablo
Courteous staff for pool supplies
I love my beautiful pool. Once I got the hang of taking care of it, I found it easy and not as expensive as I expected 👍
Everything so professional and great over all experience. We love the hot tub and plan to go back to get the inground pool this summer . Thank you Ron and the delivery team for a wonderful experience .
Great service! Very helpful and knowledgeable staff. Beth took her time with our problem & made sure we understood everything before we left. We will surely be using them in the future.
Kim & James Jeter
We looked at several companies but Backyard Oasis was the only one that really listened to what we wanted and didn't try to push any bells and whistles that we didn't need or want. We got a lot more pool for a lot less along with great …
We love our pool and hot tub we purchased from BYO! They have the most friendliest and knowledgeable staff! Thanks to all of you!
We had an awesomeness experience! The company and installers were amazing and did such a wonderful job from the very beginning. Our above ground pool is beautiful and we love it!!!
These guys are great! The motor in my pump went out on Sunday, I sent a Facebook message to ask about it and they responded immediately. They had me pricing first thing Monday morning and had it up and running in no time! The Service man …
The sales staff are very knowledgeable about the products they sell. Ron went above and beyond in helping us through the complete process. The complete experience with the excavation, installation and deck building contractors was a …
The whole process from sales purchase, ordering, delivery, and setup was quick, smooth, and professional. Wonderful doing business with Ron, Jerry, and Shaun.
Amazing pool place! Staff very helpful, especially Beth!
customer service is very friendly & knowledgeable
First of all Oasis was less expensive than all other dealers. My entire deal was done electronically and by phone. The install team were extremely professional from start to finish. My salesman Ron was to the point and no nonsense. No …
From selecting a pool and purchasing chemicals to purchasing our Green Egg the entire staff have always been friendly and helpful. Highly recommend Backyard Oasis and the staff for all backyard needs.
We both just love Backyard Oasis. When we first visited, the salesperson was very informative without being pushy. The installation was smooth and without any problems. That was August 2017. Since then, Elizabeth has been incredible in …
Beth and Irma have been very helpful and courteous in helping to get our pool water adjusted properly. Thanks.
Paul & Kitra D
I as very happy with the service. The ladies found the filter we needed for the hot tub. Only place in town who carries them and a great place to find some fun things for the pool or tub!
I am very pleased with the services that I have received in the past and and of course your help with this time service. You have always given that extra help and I do appreciate that. We are very pleased with the young man , Mike, that …
It was my first time in the establishment. The staff was cheerful, knowledgeable, and helpful. They had everything you can think of for a pool. They even had the odd item I was looking for. I would give them my business in the future for …
We inquired about the above ground pools and Jerry, our salesman, was very helpful and knowledgeable, explained everything to us. We went there to get a round pool BUT fell in love with the oval, so we got the 18x33.We ordered the pool, and…
Excellent, friendly, professional team at Backyard Oasis. I have already been promoting Backyard Oasis to anyone expressing an interest in owning a hot tub especially for therapeutic benefits.
Once again they did not disappoint. The free water testing is great. I do buy my chemicals from them. The prices are not that bad. The staff is beyond helpful. if you have a pool you really should stop by there. If you do not have a pool …
Backyard Oasis the best! Water analysis quick, results easy to follow. I appreciate the reminder to empty, clean, and refill soon. Always have chemicals available. Great service!
Backyard Oasis is top notch. Don't do what I did! I bought an above ground pool from someone else. It was horrible. They were from another town and had been in business a long time. I started dealing with Backyard Oasis and have bought two …
We had a great experience with Backyard Oasis in Livingston TX. We love our Hot Springs Spa!
We only have a small above ground pool for our grandkids (they are still little 7, and 3) a little over a 1000 gallon...the lady never batted an eye treated me as if I had a huge expensive one 😉 she told me measurements of the chemicals …
I feel safe coming to y'all cause everyone I've dealt with knows the pool business . Also y'all are very friendly and helpful. I will come back. Thank you.
The people did a great job. We are very happy with the hot tub and installation.
Anytime I need help or repairs to my pool or pool accessories Backyard Oasis is the place I go too all pool needs. No other place I would go too. Thanks for the great customer service!
Excellent Service from start to finish. The installer they use is incredible. Family and myself couldnt be happier and look forward to many summer in our pool
The Bioguard Pool Complete algae control worked wonders to clear up my algae problem. After following the step by step instructions yesterday, my pool is now ready to swim in this Memorial Day Weekend.
Serviceman was knowledgeable and very helpful.
Glynn & Carolyn M
very happy with the professional experience. You guys really know your stuff. Communication was excellent. Just LOVE my new pool.
Our sales rep Ron was great. We ran across many obstacles with the permit process and he worked with us and help us get through them all. Finally done. Love the new pool, hot tub and deck. Thank you
Great folks free pool water testing and they give you a print out of what to do. GREAT FOLKS
Love Beth. She is very knowledgeable and always so friendly.
We have been using Backyard Oasis since we bought our home in Livingston in 2015. We have found them to be exceptional at keeping our pool in tip-top shape. They also completely reworked our pool deck and drainage...that project turned …
Thank you Joe. We appreciate your loyalty. Unparalleled customer service is one of our core values.
We love Backyard Oasis! They service our hot tub weekly for our vacation rental and are so dependable!! They bill us monthly, automatically, so I don't even have to think about it. They also come same day or next morning if there is an …
Adam, Jerry and staff have installed a hot tub and pool for us and have done a great job keeping them maintained and functioning at peak performance for 11 years! They provide fast, dependable service and I do highly recommend them!! 5 …
Everyone was courteous and helpful...a great buying experience!
Backyard Oasis has always done a great job in keeping my pool clean and the system working properly. Their staff and communication is great!
Great customer service. Will definitely use them for a hot tub .
Barbara & Curtis Dickens
What a pleasant group of people! Love my new hot tub, too!!!
Ron did a great job guiding us through the process from start to finish, including making sure the few issues that popped up where taking care of right away. Thanks for everything.
Linda & Alex Kalinowski
We highly recommend Backyard Oasis. We had a great experience purchasing our tub as they were knowledgeable and helpful to us as first time tub buyers. Always were courteous and fast when we had problems or questions and very timely to …
Their staff has gone the extra mile to see our ownership experience is as relaxing as the spa.
Back yard Oasis is 5 – Star all the way! The owners and their staff is so helpful and knowledgeable about the pools, the equipment, the chemicals and don't mind spending as much time with each customer to explain the how and why of each …
We love our pool and enjoy know today and thank you all for being so awesome
Always there to help if needed! Been working with Backyard for a longgggg time! I have both a pool & hot tub!!
Paul N Paula Horner
Everybody is very friendly and helpful.
This please got everything I need you need for your spouse or swimming pool
Very knowledgeable staff that provide exceptional service. Great company to deal with for our pool.
Terri Sue Wells
We bought our pool in 2015 we love our pool!! Everyone at Backyard Oasis were so great to work with!! I want to give them an extra happy customer shout out because of their long after the sale treatment to us, last year we had a problem …
Jerry was our salesman and was extremely polite and helpful. Shane and his team set it up on schedule and were polite and informative. I’ve had great experience with the girls in the office when I call and wouldn’t deal with any other spa …
The staff at Backyard Oasis are a pleasure to deal with. I always deal with Beth Bennett. Any time I have a question she has the answer if she doesn’t know it she finds it. I am one of those customers that tends to push my pool to the edge …
By far the most awesome place to go if you need help with your pool. Not only did they save me money a couple times, but they took the time to show me how to use my equipment the correct way. They are very knowledgeable and easy to talk to…
Thank you for the kind words 🙂 It is truly our pleasure to help our customers and community. Please do not hesitate to contact us if we can be of any further assistance.
This is where I got my hot tub. Great service and follow up.
Thanks Joe! We hope you are enjoying your new #HotSpring Sovereign. Please do not hesitate to contact us if we can be of any further assistance.
Fast and friendly service no pushy salesman love the customer service keep up the great work guys
Yes – I have viewed numerous projects that they have successfully completed. I would highly recommend!
Shane came today and fixed my hot tub! Great company and everyone is so helpful! Just got out of the hot tub...I just love it! Thank you Shane
Backyard Oasis was extremely easy to work with on ordering and installing our new spa. I highly recommend them for all your spa and pool needs. Their spas are competitively priced, come with a great warranty, and are sold and serviced by a …
Thanks for the kind words Denise 🙂 We hope y'all enjoy your new HotSpring Prodigy!
Very knowledgeable, fair and honest.
Great installation-Martin and his crew are top notch!
We are thoroughly enjoying our new spa! Everything was well done from the actually sales to the installation. The installation went very well and the installers were very professional, courteous and helpful. Thanks for an enjoyable …
The salesman Jerry was very helpful, knowledgeable. The process went very smoothly, they kept us informed and were always happy to answer any and all questions! We are very pleased with our pool, and the installers were also great !
Thank you for your help in getting my pool going. With your knowledge and experience, together we were able to determine the correct size of sand filter to use as a replacement for the cartridge filter. I ordered the filter one day and …