Reviews

Reviews

From 192 reviews
Weldon H

It was a pleasant experience shopping for a hot tub from showroom, salesman, staff, ordering and delivery and set up. The team did a great job preparing the area for the hot tub, getting it up and running. The tech that came out to explain …

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Zoa B

Very helpful! Thank you so much!

Sandra Sherer

I love the place. Every one there is so nice.

via Facebook
Roger S

Thank you! It was my first visit and the lady who waited on me was really nice.

Brenda H

Hey guys love my pool. Love you guys the way you help with any and all questions. Thank you so much you have helped in so many ways this new pool owner. Service is awesome great knowledgeable for inside service too.

Robert & Julie Burnett

The entire sales and installation experience was excellent. We are enjoying our tub and would highly recommend the team at Backyard Oasis!

John Lee

Created a beautiful pool and deck in a very challenging area with extreme slopes. They installed automatic equipment and gave a great class in operation and maintenance. Very detail oriented. Everything was perfect

via Google
Patrick & Joyce M

We couldn't expect better or more professional service from the purchase through the installation.

Edwin Cordray

Always enjoying have a nice clean spa without me having to do anything but heat it open it then enjoy it

via Facebook
Teresa T

Thank You ! Thank You ! I will be back . So helpful

Danny & Pam R

Very good experience. Jerry has been great. A very good resource for information. Front desk help is good too. I would recommend Backyard Oasis to anyone interested in a great pool. My husband and I are REALLY enjoying ours!!

j.greenwood wilson

Courteous staff for pool supplies

via Google
Mari Miller

I love my beautiful pool. Once I got the hang of taking care of it, I found it easy and not as expensive as I expected 👍

via Google
Kimberly H

Everything so professional and great over all experience. We love the hot tub and plan to go back to get the inground pool this summer . Thank you Ron and the delivery team for a wonderful experience .

Catina Cornelius

Great service! Very helpful and knowledgeable staff. Beth took her time with our problem & made sure we understood everything before we left. We will surely be using them in the future.

via Google
Kim & James Jeter

We looked at several companies but Backyard Oasis was the only one that really listened to what we wanted and didn't try to push any bells and whistles that we didn't need or want. We got a lot more pool for a lot less along with great …

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Staci Barger

We love our pool and hot tub we purchased from BYO! They have the most friendliest and knowledgeable staff! Thanks to all of you!

via Google
Laura Jones

We had an awesomeness experience! The company and installers were amazing and did such a wonderful job from the very beginning. Our above ground pool is beautiful and we love it!!!

via Google
Kim Brown

These guys are great! The motor in my pump went out on Sunday, I sent a Facebook message to ask about it and they responded immediately. They had me pricing first thing Monday morning and had it up and running in no time! The Service man …

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Julia B

They did a great job!

Steven Brumley

The sales staff are very knowledgeable about the products they sell. Ron went above and beyond in helping us through the complete process. The complete experience with the excavation, installation and deck building contractors was a …

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John B

The whole process from sales purchase, ordering, delivery, and setup was quick, smooth, and professional. Wonderful doing business with Ron, Jerry, and Shaun.

Adrian Cennamo

Amazing pool place! Staff very helpful, especially Beth!

via Google
Crystal McCleskey

customer service is very friendly & knowledgeable

via Facebook
Joe P

First of all Oasis was less expensive than all other dealers. My entire deal was done electronically and by phone. The install team were extremely professional from start to finish. My salesman Ron was to the point and no nonsense. No …

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Dana Jackson

From selecting a pool and purchasing chemicals to purchasing our Green Egg the entire staff have always been friendly and helpful. Highly recommend Backyard Oasis and the staff for all backyard needs.

via Google
Joe M

We both just love Backyard Oasis. When we first visited, the salesperson was very informative without being pushy. The installation was smooth and without any problems. That was August 2017. Since then, Elizabeth has been incredible in …

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David Lawrenz

Always friendly and helpful

via Google
Reagan Duncan

Beth and Irma have been very helpful and courteous in helping to get our pool water adjusted properly. Thanks.

via Google
Paul & Kitra D

I as very happy with the service. The ladies found the filter we needed for the hot tub. Only place in town who carries them and a great place to find some fun things for the pool or tub!

Janet G

I am very pleased with the services that I have received in the past and and of course your help with this time service. You have always given that extra help and I do appreciate that. We are very pleased with the young man , Mike, that …

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Henry Morgan

It was my first time in the establishment. The staff was cheerful, knowledgeable, and helpful. They had everything you can think of for a pool. They even had the odd item I was looking for. I would give them my business in the future for …

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Roxane Richardson

Great service and knowledgeable staff!

via Google
Gary Harman

We inquired about the above ground pools and Jerry, our salesman, was very helpful and knowledgeable, explained everything to us. We went there to get a round pool BUT fell in love with the oval, so we got the 18x33.We ordered the pool, and…

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via Google
George R

Excellent, friendly, professional team at Backyard Oasis. I have already been promoting Backyard Oasis to anyone expressing an interest in owning a hot tub especially for therapeutic benefits.

Robert Barley

Once again they did not disappoint. The free water testing is great. I do buy my chemicals from them. The prices are not that bad. The staff is beyond helpful. if you have a pool you really should stop by there. If you do not have a pool …

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Paul & Bonnie L

Backyard Oasis the best! Water analysis quick, results easy to follow. I appreciate the reminder to empty, clean, and refill soon. Always have chemicals available. Great service!

Susan Torrez

Backyard Oasis is top notch. Don't do what I did! I bought an above ground pool from someone else. It was horrible. They were from another town and had been in business a long time. I started dealing with Backyard Oasis and have bought two …

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via Google
Dale G

We had a great experience with Backyard Oasis in Livingston TX. We love our Hot Springs Spa!

Malinda Sweeten

We only have a small above ground pool for our grandkids (they are still little 7, and 3) a little over a 1000 gallon...the lady never batted an eye treated me as if I had a huge expensive one 😉 she told me measurements of the chemicals …

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via Google
April Kendrick

My family is getting a great deal

via Google
Teresa P

I feel safe coming to y'all cause everyone I've dealt with knows the pool business . Also y'all are very friendly and helpful. I will come back. Thank you.

Connie P

The people did a great job. We are very happy with the hot tub and installation.

Alfredo Salas

Anytime I need help or repairs to my pool or pool accessories Backyard Oasis is the place I go too all pool needs. No other place I would go too. Thanks for the great customer service!

via Google
Chris S

Excellent Service from start to finish. The installer they use is incredible. Family and myself couldnt be happier and look forward to many summer in our pool

Ron Vaudt

The Bioguard Pool Complete algae control worked wonders to clear up my algae problem. After following the step by step instructions yesterday, my pool is now ready to swim in this Memorial Day Weekend.

via Google
Joe Scarborough

Serviceman was knowledgeable and very helpful.

via Google
Glynn & Carolyn M

very happy with the professional experience. You guys really know your stuff. Communication was excellent. Just LOVE my new pool.

Cami H

Our sales rep Ron was great. We ran across many obstacles with the permit process and he worked with us and help us get through them all. Finally done. Love the new pool, hot tub and deck. Thank you

Robert Barley

Great folks free pool water testing and they give you a print out of what to do. GREAT FOLKS

via Google
Teresa Moore

Love Beth. She is very knowledgeable and always so friendly.

via Google
Joe Brannen

We have been using Backyard Oasis since we bought our home in Livingston in 2015. We have found them to be exceptional at keeping our pool in tip-top shape. They also completely reworked our pool deck and drainage...that project turned …

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Response from business owner

Thank you Joe. We appreciate your loyalty. Unparalleled customer service is one of our core values.

via Facebook
Christine Gee

We love Backyard Oasis! They service our hot tub weekly for our vacation rental and are so dependable!! They bill us monthly, automatically, so I don't even have to think about it. They also come same day or next morning if there is an …

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via Google
Chuck Fabian

Adam, Jerry and staff have installed a hot tub and pool for us and have done a great job keeping them maintained and functioning at peak performance for 11 years! They provide fast, dependable service and I do highly recommend them!! 5 …

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via Google
Bill C

Everyone was courteous and helpful...a great buying experience!

Demi Jessett

Backyard Oasis has always done a great job in keeping my pool clean and the system working properly. Their staff and communication is great!

via Google
Javier Perez

Great customer service. Will definitely use them for a hot tub .

via Google
Barbara & Curtis Dickens

What a pleasant group of people! Love my new hot tub, too!!!

Ashton B

Ron did a great job guiding us through the process from start to finish, including making sure the few issues that popped up where taking care of right away. Thanks for everything.

Linda & Alex Kalinowski

We highly recommend Backyard Oasis. We had a great experience purchasing our tub as they were knowledgeable and helpful to us as first time tub buyers. Always were courteous and fast when we had problems or questions and very timely to …

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via Google
Elizabeth Patschke

Back yard Oasis is 5 – Star all the way! The owners and their staff is so helpful and knowledgeable about the pools, the equipment, the chemicals and don't mind spending as much time with each customer to explain the how and why of each …

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David Philpot

Their staff has gone the extra mile to see our ownership experience is as relaxing as the spa.

via Google
Jeffrey & Rebekah W

We love our pool and enjoy know today and thank you all for being so awesome

Pat Dunnuck

Always there to help if needed! Been working with Backyard for a longgggg time! I have both a pool & hot tub!!

via Google
peach williamson

Great service.

via Google
Paul N Paula Horner

Everybody is very friendly and helpful.

via Facebook
Jesus Villanueva

This please got everything I need you need for your spouse or swimming pool

via Google
Dena Woodall

Very knowledgeable staff that provide exceptional service. Great company to deal with for our pool.

via Google
Terri Sue Wells

We bought our pool in 2015 we love our pool!! Everyone at Backyard Oasis were so great to work with!! I want to give them an extra happy customer shout out because of their long after the sale treatment to us, last year we had a problem …

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Randy Crowder

Jerry was our salesman and was extremely polite and helpful. Shane and his team set it up on schedule and were polite and informative. I’ve had great experience with the girls in the office when I call and wouldn’t deal with any other spa …

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Sara Peters

The staff at Backyard Oasis are a pleasure to deal with. I always deal with Beth Bennett. Any time I have a question she has the answer if she doesn’t know it she finds it. I am one of those customers that tends to push my pool to the edge …

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via Google
Nana Ballou

By far the most awesome place to go if you need help with your pool. Not only did they save me money a couple times, but they took the time to show me how to use my equipment the correct way. They are very knowledgeable and easy to talk to…

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Response from business owner

Thank you for the kind words 🙂 It is truly our pleasure to help our customers and community. Please do not hesitate to contact us if we can be of any further assistance.

via Google
Joe Miller

This is where I got my hot tub. Great service and follow up.

Response from business owner

Thanks Joe! We hope you are enjoying your new #HotSpring Sovereign. Please do not hesitate to contact us if we can be of any further assistance.

via Google
Steven Curl

Fast and friendly service no pushy salesman love the customer service keep up the great work guys

via Facebook
Lora Ruben

Yes – I have viewed numerous projects that they have successfully completed. I would highly recommend!

via Facebook
Charles Bily

Shane came today and fixed my hot tub! Great company and everyone is so helpful! Just got out of the hot tub...I just love it! Thank you Shane

via Facebook
Irma Rodriguez

Awesome!

via Google
Denise Ross

Backyard Oasis was extremely easy to work with on ordering and installing our new spa. I highly recommend them for all your spa and pool needs. Their spas are competitively priced, come with a great warranty, and are sold and serviced by a …

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Response from business owner

Thanks for the kind words Denise 🙂 We hope y'all enjoy your new HotSpring Prodigy!

via Facebook
Darrell Bizzell

Very knowledgeable, fair and honest.

via Google
Scott Page

Great installation-Martin and his crew are top notch!

via Google
Barry Buras

We are thoroughly enjoying our new spa! Everything was well done from the actually sales to the installation. The installation went very well and the installers were very professional, courteous and helpful. Thanks for an enjoyable …

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via Google
Alice N David McNiel

The salesman Jerry was very helpful, knowledgeable. The process went very smoothly, they kept us informed and were always happy to answer any and all questions! We are very pleased with our pool, and the installers were also great !​

via Facebook
Gary Bizzell

Thank you for your help in getting my pool going. With your knowledge and experience, together we were able to determine the correct size of sand filter to use as a replacement for the cartridge filter. I ordered the filter one day and …

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via Google
Angelia Steele

Always friendly and helpful.

via Google
jonathan pursley

The staff is always friendly and helpful

via Google
Dustin Henderson

Very helpful and good people to deal with. Got us squared away with the proper chemicals and educated us on how to get our pool back! Great customer service and very friendly people!

via Google
Nick Landry

First-rate custom swimming pool contractor. As good as they come. Dedicated to their customers, quality service.

via Google
JoAnn Scarborough

This is a great company. They have maintained my pool for years. They are easy to work with and go the extra mile to help when there is an issue with my pool. They are always professional and honest! I trust them, and that is rare these…

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Kelley A Holley

nice friendly staff very informative

via Google
Chris Cearley

Can't say enough good things about the experience we had working with Backyard Oasis. From beginning to end, they created a great design, they stayed on schedule, kept us informed and provided what they promised us. The pool is beautiful. …

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via Google
Jill Pauly

They were all very friendly and very helpful in helping us! Found the perfect spa and the price was great! I highly recommend Back yard Oasis!

Response from business owner

Thank you Jill. We believe in treating our customers like family. It tickles me that you are pleased with your spa purchase. I very happy for you. Thanks again for the high recommendation!

via Google
Buzz Foster

We have had the Jetsetter for three days and used it all three days. It is a great hot tub. Adam and Ron were great to work with and the installation crew chief, Ernest, and his guys, David and Zac, did an outstanding job of delivery, …

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Response from business owner

Thank you for trusting Backyard Oasis for your spa purchase. HotSpring is the #1 selling brand of hot tubs and the Jetsetter is one of the most popular models. Our in-house delivery and installation crew's goal is to make make sure the customer is pleased with our service and feels comfortable with the operation of the spa. Thanks again Buzz! We appreciate your business.

via Google
Becky Cartwright

I am a first time buyer of a hot tub, with that said I have shopped around many different places, from south east Texas through south west Louisiana, but I kept coming back to Backyard Oasis. I never felt pushed into anything that I didn't …

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Response from business owner

Becky,

I’d first like to thank you for the kind words. We pride ourselves on taking care of our customers and it was a pleasure to assist in the search for your perfect spa! I know you will have many years of enjoyment in your new HotSpring Sovereign. There is a lot of information to absorb about your new spa, if you have any questions, please feel free to contact us if we can be of assistance.

via Google
Jeannie R

Great experience with professional and friendly staff. Love our spa!

Response from business owner

I'm glad to hear you love your spa Jeannie. We strive to give customers the buying experience they expect. Professionalism is one of our core values. Thank you for the 5 star rating and choosing Backyard Oasis.

via Google
Derral HENRY

Great place very helpful

Response from business owner

Thank you Derral. We appreciate your business.

via Google
Buzz Foster

Bought our Jetsetter hot tub from Adam and Ron at Backyard Oasis in Livingston, TX. They are a class company and fun to work with. The installation crew did a great job and we are pleased with all aspects of our experience. The tub is …

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Greysi Eltus

Great service. Installation was smooth and quick.

Response from business owner

Thank you Greysi. It was a pleasure to be of service to you and your family. The pictures you posted of your new Hot Spring Spa were great. I'm happy the installation went as planned and you we able to enjoy your hot tub at your get together.

via Google
Amanda Smith

Great work these guys do

Response from business owner

Thanks Amanda. We appreciate you for choosing us for your hot tub service.

via Google
Cindy Jones

We just bought a Hot Springs Jetsetter through Backyard Oasis, Livingston,TX, and I love it! I highly reccommend this well-run, customer-focused company with Adam heading up the outfit, Jerry our sales professional, and Shane the delivery …

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Response from business owner

Thank you Cindy! We work as a team to make sure your customer experience is what you expect from purchase to installation. It is always nice to hear from customers about their observation on how well we are performing against our standards and expectations. We appreciate your business.

via Google
Carlitos Gonzalez

Bought my pool from backyard oasis after comparing various pool stores. I'm totally glad I did and totally recommend them! Awesome ppl and very knowledgeable. Great customer service and very friendly!

Response from business owner

Thanks for your kind words Carlos. The Backyard Oasis team is committed to providing the best customer experience possible in the quality of the products we sell and the services we provide. I hope the pool school you attended was fun and informative for you. Do know that we truly appreciate your business.

via Facebook

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