Reviews

Reviews

From 316 reviews
Janet
Janet

Very nice people. I get my water tested free and they help me with any problems I may have with my spa

via Google
IH Kempner
IH Kempner

Reliable. They do what they say they are going to do.

via Facebook
Jeff Plunkett
Jeff Plunkett

Great place and great team to work with

via Facebook
Jonathan Skinner
Jonathan Skinner

This people are like family to me, they always great to get the job done right!

via Google
Carolyn B
Carolyn B

David did a great job!! He was knowledgeable and fixed my hot tub in a short period of time. Thanks for all your companies help!

Pat Dunnuck
Pat Dunnuck

Always there to help if needed! Been working with Backyard for a longgggg time! I have both a pool & hot tub!!

Response from business owner

Thanks for the stars Pat 🙂 It has definitely been a few years 😉

via Google
Janet Indemaio
Janet Indemaio

Backyard Oasis has a friendly, knowledgeable team. They can diagnose, treat and help with any pool problems in a timely manner. They were out within a couple days to fix my cracked, leaking pool pipes due to the recent freeze. Can’t thank …

read more
via Facebook
Ashley James
Ashley James

Always so friendly and helpful! And they never push their products if you want to price compare first....however I have learned to trust their process and their products, over saving a few dollars with generic brands, to keep my pool …

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via Google
Ray Nye Sr
Ray Nye Sr

Great service and fast

Response from business owner

Thanks for the stars Ray 🙂

via Google
Wayne Hales
Wayne Hales

Very friendly will help you with any problems you have . Reasonable prices. Love my 21 ft round . Steve is the best he will go over and deyond his duty to help you. I am buying a hot tub real soon from them. . Can't beat the service and …

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via Facebook
Charlotte Villman
Charlotte Villman

Parts I needed were there And they know what they are talking about. Knowledge is a great thing.

via Facebook
Richard & Linda H
Richard & Linda H

Top of the line service. Beth always gives you her upmost attention on chemicals for your pool. Her respect and knowledge are outstanding.

Pat Wilder
Pat Wilder

Great place with super salesman, Steve. Helped me with many questions, and will help me when I get ready to purchase a new hot tub.

via Google
Bobbie Cooley
Bobbie Cooley

Backyard Oasis has been maintaining my pools and hot tubs for 31 years. They’re simply the best!!

Response from business owner

Thank you!

via Google
Joe Brannen
Joe Brannen

We have been using Backyard Oasis for all my pool and spa needs since 2015. You couldn't possibly ask for more helpful and pleasant service. We have had them do a range of work, everything from weekly pool maintenance, leaks, equipment …

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Response from business owner

We cherish your loyalty.

via Google
David Park
David Park

Very pleased with the Backyard Oasis sales and service team. Recently received early delivery of my spa and it is excellent and getting used daily. The sales team kept me informed of delivery status during this challenging business climate…

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Response from business owner

Thanks for the kind words David. We appreciate your business!

via Google
Pam Barger
Pam Barger

Loved their professionalism and sincere helpful attitude. Great products and great services. We absolutely love our hot tub and our pool. Best purchases ever

Response from business owner

Thank you for sharing!

via Facebook
Cynthia Henderson
Cynthia Henderson

Always very friendly, courteous and helpful. Will recommend.

via Google
Yvonne Schaller
Yvonne Schaller

Best customer service ever

via Google
Joseph Grimes
Joseph Grimes

Ron was very helpful and knowledgeable. I was looking for a hot tub and as soon as he got one in stock he knew I would like he immediately called. The purchase was flawless. The delivery crew and service was outstanding. Great folks to work…

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via Google
Wayne & Priscilla K
Wayne & Priscilla K

As usual it went great. People there are super nice. Never a complaint from me. Been a customer a long time and will be until the end.

Antonio & Romie C
Antonio & Romie C

We appreciate the time and information you always give us to take care of our spa for this we are very thankful and planning to get another spa smaller one thank you so much

Christopher Page
Christopher Page

Awesome service and top notch product!!

via Google
J. Angel
J. Angel

We love Backyard Oasis. We purchased a used hot tub from them and couldn’t be happier. It was delivered, installed, and they stayed to make sure everything was working properly before they left. Anytime we call they are very responsive and …

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via Google
Cindy Blake
Cindy Blake

We are new to the Coldspring area and bought a home with a pool. I have never had a home with a pool before and Backyard Oasis sent over Earnest for very thorough Pool101 course. I learned so much. Backyard Oasis has been wonderful !

via Google
Sheryl Vollentine
Sheryl Vollentine

Y'all service was great all very helpful

Beverly Athey
Beverly Athey

Being a Newbie to hot tub life, I came in with a ton of questions. I was handled with patience and unhurried conversation. Thanks for helping me simplify and understand the steps to warrant a healthy new lifestyle.

via Google
Isaac K
Isaac K

Patte is great. She is informed, patient and responsive.

Stefani Flores
Stefani Flores

They do a good job keeping our pool looking beautiful and working right. Definitely recommend this company if your looking a pool company.

via Google
Katherine Taglienti
Katherine Taglienti

Excellent service! They always have what I need for my spa.

Response from business owner

Thanks Katherine! Hope to see you again soon.

via Google
Avis Lair
Avis Lair

Nice knowledgeable and very helpful people.

via Facebook
John Poppenhusen
John Poppenhusen

Nice folks

Response from business owner

Thanks John!

via Google
Judy W
Judy W

Each time I have come in there has been someone different and everyone has been great, very pleasant and helpful.

Mark Langton
Mark Langton

Always friendly, helpful and polite. I enjoy working with Backyard Oasis crew.

Mark Langton

Response from business owner

Thanks Mark!

via Google
Staley Mountain Ranch
Staley Mountain Ranch

They are so helpful every time I go in.

Response from business owner

Thanks for the stars 🙂

via Google
Larry WInzer
Larry WInzer

Good experience with purchase of hot tub .

Response from business owner

Thanks Larry! We hope to have you set up and enjoying your new HotSpring Grandee ASAP!

via Google
Frank N Green
Frank N Green

They had products I was looking for. Very friendly and helpful.

Response from business owner

Thanks Frank! We'll look forward to seeing you again.

via Google
Larry Patterson
Larry Patterson

Fantastic knowledge of the people that works at this place to help you out with all your pool are jacuzzi needs is unbelievably and incredibly helpful and kind I personally recommend backyard oasis

Response from business owner

Thanks Larry! We appreciate the kind words.

via Google
Leisa Beasley
Leisa Beasley

We have a new pool and it was my first time visiting and learning how to get my water tested. SUPER nice people and very helpful!

Response from business owner

Thanks for dropping in to see us Leisa! Don't hesitate to to let us know how we can be of assistance.

via Google
Donna Paxton
Donna Paxton

The workmanship and follow up are excellent. They did a great job. Really love my pool and deck

Response from business owner

Thanks Donna! I know you will have many years of enjoyment in your personal....backyard oasis 😉

via Google
Misty Campbell
Misty Campbell

We have been very pleased with the purchase and service of our new pool. We highly recommend backyard oasis for all of your pool needs.

Response from business owner

Thanks for the kind words Misty! We do our best to make our customers happy 🙂

via Google
Tim & Melissa S
Tim & Melissa S

Awesome bunch of people. Jerry our sales man is very helpful.

James Deboard
James Deboard

Really nice people to deal with and spot on if you have any problems at all.

via Facebook
James DeBoard
James DeBoard

Our salesman (jerry) and the installers were the best and very easy to deal with when we purchased our above pool. Thanks to everyone at the Livingston location for their assistance during our purchase and install.

Response from business owner

Thanks James! I know you'll have many years of enjoyment in your new pool.

via Google
Douglas A
Douglas A

Did me a good service. Had just what I needed

Sara Peters
Sara Peters

The staff at Backyard Oasis are a pleasure to deal with. I always deal with Beth Bennett. Any time I have a question she has the answer if she doesn’t know it she finds it. I am one of those customers that tends to push my pool to the …

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Response from business owner

Thanks for the review Sara! We truly appreciate the kind words.

via Google
Roger & Susie H
Roger & Susie H

Very helpful and the young lady that helped us was quite good at getting the answers to our questions. And got us just what we asked for.

Joe Brannen
Joe Brannen

I have been using Backyard Oasis since moving to Livingston in 2015. I have had nothing but good experiences with them. They have replaced aged equipment, they have fixed pool leaks, they replaced my pool deck, and they do my weekly …

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Response from business owner

Thanks for the kind words Joe! We appreciate your business!

via Google
Brenda Reed-Farriell
Brenda Reed-Farriell

I had the best customer service experience today when I stopped by Backyard Oasis. I had some concerns about the placing of my pool. Not only did my salesman, Steve, go over and above, we got Adam and Jerry involved. These guys went in to …

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Response from business owner

Thanks Brenda! If you have any questions, please don't hesitate to contact us.

via Google
Keri Schultz
Keri Schultz

Everyone here is SO nice and helpful! The store is ALWAYS clean, and the staff is always willing to help with any questions...

Response from business owner

Thanks Keri!

via Google
Leslie Gonzalez
Leslie Gonzalez

These guys are awesome! I purchased my pool directly through Facebook due to the store being closed because of Covid-19. Jerry was so helpful, not at all pushy, & got us everything we needed. The process was so quick & easy! I highly …

read more
Response from business owner

Thanks Leslie! Please don't hesitate to contact us with any questions!

via Google
Becky Brewer
Becky Brewer

I want to say the guys at backyard oasis really know what they are doing. We bought our pool there and got set up in 1 day. The guys who set it up did an awesome job leveling it. The sales man was awesome and then went and bought chemicals …

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Response from business owner

Thanks for the kind words Becky!

via Google
Kathy Krause - 2124
Kathy Krause - 2124

Always willing to help!

Response from business owner

Thanks Kathy!

via Google
Mark Ritchie
Mark Ritchie

Every employee I have dealt with has been extremely helpful, knowledgeable and courteous. So far, their inventory has made it a one stop shop for our spa.

Response from business owner

Thanks for the kind words Mark!

via Google
Mike Heuer
Mike Heuer

What a great experience. I have been working on getting my pool ready for weeks. The folks over at Backyard Oasis had me bring in a water sample, and told me exactly what to do to get it ready. Their prices are very reasonable. Thanks!

Response from business owner

Thanks Mike! Glad we could help.

via Google
Esther Pond
Esther Pond

They were so helpful getting my aboveground pool ready explained how to do everything thanks backyard oasis

Response from business owner

No Problem Esther, Please don't hesitate to let us know if we can be of any further service 🙂

via Google
Debbie Rains Lovell
Debbie Rains Lovell

Everything, great deals , very knowledgeable help with your needs. Bought our pool there 7 or 8 years ago, very satisfied !

via Facebook
Paula Wiggins
Paula Wiggins

Easy to get the item I needed!

Response from business owner

Thanks Paula!

via Google
Lori Lynne
Lori Lynne

They were a huge help in getting the right chemical adjustment for my above pool! Thank you Irma and Beth!

Response from business owner

Thanks for the review Lori! Anytime we can help just let us know!

via Google
Sandra Starling
Sandra Starling

Dave and his helper were very helpful and knowledgeable but I am still waiting on the results of my water sample. They were suppose to call yesterday or today and still haven’t heard from them

via Google
Marjorie D.F.
Marjorie D.F.

I have bought from Backyard Oasis for years and have always recommended them. They have set up to accommodate our current way of life. My husband and I took our water sample over earlier this week. You just put your sample in the box on the…

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Response from business owner

Thanks for the review Marjorie 🙂 We are doing our best to keep everyone safe. Hopefully we will be able to open the doors again soon.

via Google
James & Janice C
James & Janice C

The persons that I have dealt with at Oasis Pools have all been very professional and helpful. They bend over backwards in times like these to help and support.

John John
John John

Truly love these guys very family oriented professionals that love what they do and are good at it and I am honored to be part of there service team and when it comes to quality of pools in all aspects from sales to construction and …

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via Facebook
E Coker
E Coker

Have been using them for 10 years! Great service, friendly people.

Response from business owner

Thanks for the stars and review! We greatly appreciate it!

via Google
Tommy Walton
Tommy Walton

I have been depending on Backyard Oasis for 16 years. They are great at getting any parts that I need and getting right out to fix any problem that I have. I feel just like family and it is always a pleasure doing business with someone …

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Response from business owner

Thanks for the kind words Tommy! We feel like our customers are family too! We look forward to the next time we can assist you 🙂

via Google
Stephanie Jones
Stephanie Jones

David was very nice and did a great job cleaning our spa!! Thank you so much and would recommend ya'll to everyone!!

Response from business owner

Thank you for the kind words Stephanie!

via Google
Mike Overhoff
Mike Overhoff

Beth and the Bkyrd Oasis folks are great. Always helpful.

Response from business owner

Thanks Mike!

via Google
Charlie W
Charlie W

Very curtesy and knowledgeable thanks

Greg Grubbs
Greg Grubbs

The knowledgeable staff a backyard Oasis really went out of their way to help me get my hot tub working again and tried to even help me save some money. I can tell that they want me to be a customer for life and they got it!!!

Response from business owner

Thanks Greg! Don't hesitate to let us know if we can be of assistance.

via Google
mike rittanhouse
mike rittanhouse

Friendly staff.

Response from business owner

Thanks Mike. We'll look forward to seeing you again.

via Google
R S
R S

Trustworthy family owned business with excellent customer service. Highly recommended!

Response from business owner

Thanks R S. We really do appreciate it.

via Google
Stephanie Scharf
Stephanie Scharf

Where do I start? First, the team at backyard oasis built us our dream pool. When we first met with Hannah, we gave her all our ideas for a pool. We had limited space due to an easement, she measured and said what we want it doable. We …

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via Google
jeff plunkett
jeff plunkett

I don't give 5's, no one is perfect and I couldn't pick a half. I have known Lee and Patty since they were selling fireplaces and doing kitchen remodles but, when I was in a true bind for a pump motor for my pool, they took my old motor …

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Response from business owner

Thanks Jeff! Glad we could help

via Google
Cynthia Weaver
Cynthia Weaver

Great friendly, and professional service from beginning to end.

Response from business owner

Thanks Cynthia. We strive for excellence 🙂

via Google
1computerschool
1computerschool

Friendly, honest and experienced.

Response from business owner

Thank you for the kind words 🙂

via Google
Steve F
Steve F

Backyard oasis built our pool and adjacent pool house in Lufkin ten years ago. They did a fantastic job and provided valuable knowledge and prompt service afterwards. This is truly a 5 star company.

Response from business owner

Thanks Doc! We appreciate the kind words 🙂

via Google
Kathy Reed
Kathy Reed

Great people! They did everything I asked and always so helpful.

Response from business owner

Thanks Kathy!

via Google
Gerry Nemeth
Gerry Nemeth

Great service on my Hot Spring spa. Thank you Shane and Lisa. I like doing business here.

Response from business owner

Thank you Gerry! It was our pleasure, please don't hesitate to contact us if we can be of assistance.

via Google
Richard Rovinelli
Richard Rovinelli

They clean our pool and do a great job. Also, their pool chemical prices are competitive

via Facebook
Leonard Whiting
Leonard Whiting

Ask about the wiring and the electrical contractor other than that everything went smooth except the lady that does the delivery appointments is very rude

Response from business owner

Thanks for the stars Leonard 🙂 We apologize for any misunderstandings.

via Google
CARRIE NELSON
CARRIE NELSON

Excellent sales, installation and followup. Highly recommend.

Response from business owner

Thank you for the kind words Carrie. 🙂

via Google
Chuck Bily
Chuck Bily

Friendly, and very helpful with any questions. Great company.

Response from business owner

Thanks Chuck! We really do appreciate your review

via Google
Weldon H
Weldon H

It was a pleasant experience shopping for a hot tub from showroom, salesman, staff, ordering and delivery and set up. The team did a great job preparing the area for the hot tub, getting it up and running. The tech that came out to explain …

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Zoa B
Zoa B

Very helpful! Thank you so much!

Roger S
Roger S

Thank you! It was my first visit and the lady who waited on me was really nice.

Brenda H
Brenda H

Hey guys love my pool. Love you guys the way you help with any and all questions. Thank you so much you have helped in so many ways this new pool owner. Service is awesome great knowledgeable for inside service too.

Robert & Julie B
Robert & Julie B

The entire sales and installation experience was excellent. We are enjoying our tub and would highly recommend the team at Backyard Oasis!

John Lee
John Lee

Created a beautiful pool and deck in a very challenging area with extreme slopes. They installed automatic equipment and gave a great class in operation and maintenance. Very detail oriented. Everything was perfect

Response from business owner

Thanks John! We are very glad you are happy with the way it all came together 🙂

via Google
Patrick & Joyce M
Patrick & Joyce M

We couldn't expect better or more professional service from the purchase through the installation.

Edwin Cordray
Edwin Cordray

Always enjoying have a nice clean spa without me having to do anything but heat it open it then enjoy it

via Facebook
Teresa T
Teresa T

Thank You ! Thank You ! I will be back . So helpful

Danny & Pam R
Danny & Pam R

Very good experience. Jerry has been great. A very good resource for information. Front desk help is good too. I would recommend Backyard Oasis to anyone interested in a great pool. My husband and I are REALLY enjoying ours!!

Jimmy Wilson / USA
Jimmy Wilson / USA

Courteous staff for pool supplies

Response from business owner

Thanks! we do appreciate it 🙂

via Google
Mari Miller
Mari Miller

I love my beautiful pool. Once I got the hang of taking care of it, I found it easy and not as expensive as I expected 👍

Response from business owner

Thanks Mari! We try to make it easy to own and enjoy our pools. We are really glad you mastered it 🙂

via Google
Kimberly H
Kimberly H

Everything so professional and great over all experience. We love the hot tub and plan to go back to get the inground pool this summer . Thank you Ron and the delivery team for a wonderful experience .

Catina Laine
Catina Laine

Great service! Very helpful and knowledgeable staff. Beth took her time with our problem & made sure we understood everything before we left. We will surely be using them in the future.

Response from business owner

We appreciate the kind words Catina! Let us know when we can be of service 🙂

via Google
Staci Barger
Staci Barger

We love our pool and hot tub we purchased from BYO! They have the most friendliest and knowledgeable staff! Thanks to all of you!

Response from business owner

Thanks Staci! We really appreciate your review and we are glad that you are enjoying it!

via Google
James & Kim J
James & Kim J

We looked at several companies but Backyard Oasis was the only one that really listened to what we wanted and didn't try to push any bells and whistles that we didn't need or want. We got a lot more pool for a lot less along with great …

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Kim Brown
Kim Brown

These guys are great! The motor in my pump went out on Sunday, I sent a Facebook message to ask about it and they responded immediately. They had me pricing first thing Monday morning and had it up and running in no time! The Service man …

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via Facebook
Laura Jones
Laura Jones

We had an awesomeness experience! The company and installers were amazing and did such a wonderful job from the very beginning. Our above ground pool is beautiful and we love it!!!

Response from business owner

Thanks Laura! We really want all our customers to have your same exact experience with us!

via Google

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